|
MetroWest Medical Center wants every patient to have a positive experience. We are committed to meet your needs in the best possible way. Sometimes, the hospital experience can be confusing for a patient and their families. If you have a question, suggestion, compliment or complaint about any aspect of your care or service, we would appreciate hearing from you. Your opinion is important to us. The information you provide is used to help us improve the care we deliver and we value what you have to say and we welcome your call.
The Patient Relations Department was created to serve as a liaison between patients and MetroWest Medical Center. Patient Advocate assists patients, families and visitors to find answers and solutions to problems, concerns, complaints and unmet needs. She also may receive a compliment extended by you to an individual staff member or to a department.
How to Contact Us:
Patient Advocate is available to help from Monday through Friday, 9 a.m. to 5 p.m.
You may call 508-383-1664 for assistance.
After business hours, on weekends or holidays, you may seek help through a Nursing Supervisor by calling the hospital’s operator.
You can also write to:
Patient Relations Department
MetroWest Medical Center
115 Lincoln Street
Framingham, MA 01702
If you find the above avenue unsatisfactory, you may choose to file a formal grievance with one of the agencies listed below:
Department of Public Health Dept. of Health and Human Services
Division of Health Care Quality Center for Medicare & Medicaid
99 Chauncy Street, 2nd floor JFK Building, Room 2325
Boston, MA 02111 Boston, MA 01103
Tel. 617-753-8000 Tel. 617-565-1339
Commonwealth of Massachusetts Joint Commission on Accreditation
Board of Registration in Medicine of Healthcare Organizations
560 Harrison Avenue, Suite G-4 601 13th St., NW, Suite 1150N
Boston, MA 02111 Washington, DC 20005
Tel. 617-654-9800 Tel. 202-783-6655
|