What our patients say about us ...
| Hospital Consumer Assessment |
of Healthcare Providers and Systems |
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HCAHPS is a survey tool created by the Centers for Medicare and Medicaid Services (CMS) and conducted for MetroWest Medical Center by Press Ganey Associates. It provides insight into patients’ experience in a hospital – from nursing care to communication with physicians, adequacy of discharge information, and pain management to name a few. For more information, visit www.hospitalcompare.hhs.gov |
These results are from patients who had overnight hospital stays
July 1, 2007 to April 30, 2008
1. How often did nurses communicate with patients ?
2. How often did doctors communicate with patients ?
3. How often did patients receive help quickly from hospital staff?
4. How often was patients’ pain well controlled?
5. How often were the patients’ rooms and bathrooms kept clean?
6. Would patients recommend the hospital to friends and family?
For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide and their financial performance. The company offers best-in-class consulting, the largest comparative customer feedback databases, actionable data, industry-leading research, solution resources, and unparalleled customer service. Press Ganey currently partners with more than 7,000 health care facilities—including over 40% of U.S. hospitals—to measure and improve the quality of their care and their bottom line.
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