File of Life

In an emergency, it is helpful to have important medical and contact information close at hand. Download our File of Life, fill it out and keep it handy so that your medical team can offer safe care fast.

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MetroWest Medical Center has earned top designation for Coronary Intervention!

MetroWest Medical Center is proud to be named One of America’s Best Coronary Intervention Hospitals for 2023 by Healthgrades! This distinction places us in the top 5% of hospitals nationwide for coronary intervention. We are also a 5 star recipient for our treatment of respiratory failure and a 5 star recipient for treatment of sepsis for 11 years in a row.

 America's 100 Best 

About MetroWest Medical Center

Welcome to MetroWest Medical Center.  Our two hospitals in Natick and Framingham offer advanced diagnostic and treatment options for a wide range of healthcare needs. We have been serving our community for over 125 years, and we are committed to providing high quality, compassionate care, at a location close to home.

Whether you come to our hospitals for emergency care, to receive cancer treatment, for surgery, to share the birth of your baby with us, or for any other medical need, you can expect to receive excellent, comprehensive care from our highly skilled, award winning, physicians and staff. We are committed to earning the trust of every patient, family, and community member that walks through our doors by ensuring that our care meets the highest possible standards of care, every time.

Learn what makes us a Community Built on Care

News & Announcements

MetroWest Medical Center Provides Summer Safety Tips

Jul 14, 2023

FRAMINGHAM, Mass. – July 7, 2023 – MetroWest Medical Center wishes our community happy and healthy summer months. We all enjoy longer days and warmer weather that allows for additional outdoor, sports or summer activities that could potentially bring children, families or elders to the Emergency Room (ER).

“It’s very important to put safety first during the summer months, regardless of age,” said Dr. Lisa Sotir, Chair, Department of Emergency Medicine. “While some health issues can be addressed with first aid, some should be addressed immediately. Our community Emergency Department is ready to help you or loved ones with our emergency care.”


Heat exhaustion does not usually need emergency medical help if you can cool down within 30 minutes. If it turns into heatstroke, it needs to be treated as an emergency.

Heatstroke’s primary symptoms include a change in mental status, such as confusion, delirium, combativeness, seizures, loss of consciousness and a core body temperature above 104 degrees F. Heat exhaustion can present with dizziness, headache, nausea, weakness, unsteady gait, muscle cramps and fatigue.


Head injuries are always serious, and you need to visit the ER if you suffer a serious blow to the head. You may be suffering from a concussion.

Concussion signs and symptoms generally show up soon after the injury, and some may not show up for hours or days. Continue to check for signs of concussion right after the injury and a few days following it. Observed signs include not being able to recall events prior to, or after a hit or fall. Other symptoms include appearing dazed or stunned, forgetting instruction or confused about an assignment, moves clumsily, answers questions slowly, loses consciousness (even briefly) or shows mood, behavior or personality changes. Reported symptoms can include headache, nausea or vomiting, balance problems, bothered by light or noise, feeling sluggish, confusion or just not “feeling right.”


If you suffer a broken bone, you need to go to the emergency room as quickly as possible.

Symptoms of a broken bone include a visibly out-of-place or misshapen limb or joint, along with swelling, bruising, or bleeding and intense pain.
To prevent broken bones, stretch before outdoor sports activities, wear proper gear from pads to helmets, to appropriate shoes. Start new activities slowly to help adjust the body.


Regardless of whether a burn is caused by sun exposure, hot liquid or an accident around a campfire, second- and third-degree burns need to be checked out at an ER. Burn symptoms vary depending on how deep the skin damage is and can take a day or two for the signs and symptoms of a severe burn to develop.

1st-degree: This minor burn affects only the outer layer of the skin (epidermis) and may cause redness and pain.

2nd-degree: This burn affects both the epidermis and the second layer of skin (dermis) and can cause swelling with red, white or splotchy skin. Blisters may develop and pain can be severe, which may cause scarring.

3rd-degree: This burn reaches to the fat layer beneath the skin. Burned areas may be black, brown or white with a leathery appearance. Third-degree burns can destroy nerves, causing numbness.


While not all stings require emergency care, you need to go to the ER if you are having a severe reaction or known to be allergic to bees or wasps.

Severe allergic reaction symptoms to watch for include skin irritation such as hives, itching or pale skin, trouble breathing or swallowing, severe swelling of limbs, swelling of throat or tongue, loss of consciousness, vomiting/diarrhea, nausea and racing heartbeat.

MetroWest Medical Center’s Emergency Department is conveniently located in downtown Framingham at 115 Lincoln Street, Framingham, MA.