Patients Information and Support

MetroWest Patient Services

Welcome to MetroWest Medical Center. Our doctors, nurses and staff are here to provide you with high-quality care and services that meet your needs. We look forward to serving you.

Preparing for Your Visit

If you’re scheduled to stay with us in the near future, you can rest assured that most of your basic needs will already be taken care of, including food, hospital gowns and toiletries. However, you may be curious about what comforts from home you can bring and what you should leave behind. 

What to Bring to the Hospital

  • A complete list of all medications you’re taking, including over-the-counter medications and herbal supplements
  • Lab and/or X-ray results done recently at another facility
  • A case for glasses, contacts and/or dentures
  • Insurance card
  • Valid ID
  • Form of payment
  • A copy of any advance directives (e.g., living will, power of attorney)
  • For overnight stays, be sure to pack sleepwear, footwear and other personal items you may need

What to Leave at Home

  • Valuables, such as jewelry, wedding ring or money
  • Electrical appliances, including cell phones, TVs and radios no cell phones?
  • Cigarettes, alcohol or illegal drugs

Frequently Asked Questions

​Contact Us

If you have other questions, feel free to call us at Framingham Union Hospital at (508) 383-1000 or Leonard Morse Hospital at (508) 650-7000.

Check in to the ER at MetroWest location using our online tool

Take any of our free health risk assessments below to analyze your risk factors and make the most informed health care decisions for you and your family.

MetroWest Medical Center has experienced financial counselors on staff to help you understand your hospital bill and insurance coverage.
Learn how we can help those who use other languages get assistance from our Interpretive Language services at MetroWest Medical Center.
Read about living wills, advanced medical directives and organ donation practices at MetroWest Medical Center.
Find maps and directions for all the locations at MetroWest Medical Center 
Get ER check-in wait times at your fingertips with MetroWest Medical Center’s mobile apps available on Apple and Google Play.
MetroWest Medical Center offers easy online billing. 
Learn about our patient portal, an online health management tool, that provides secure access to personal health records
Use our online tool to request an appointment at any MetroWest location
Get your patient medical records online for all MetroWest Medical Center Locations. 
Tell us your story about being a Patient at MetroWest
MetroWest Medical Center offers spiritual support services for you and your family. 
Tell us about your great experience with a MetroWest physician, nurse or staff member
MetroWest Medical Center offers a variety of support groups, including weight-loss and cancer groups. 
At MetroWest Medical Center, you can expect to be treated with respect and compassion.
Read about our MetroWest Medical Center Non Discrimination Notice and Language Assistance Services.