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Scheduling & Visitor Restrictions

We will be rescheduling some patient appointments and procedures in an effort to protect our patients and staff. Conserving personal protective equipment helps us prioritize the needs of those who may require immediate care. Adjustments to scheduled procedures and appointments will be made as requested by the physician, patient or as required by official local or national public health authorities. We will contact you directly if your appointment or procedure is postponed until a later date. During this time, all MetroWest Medical Center facilities will remain open to care for patients who require in-person visits and time-sensitive care. Thank you for understanding our need to take these measures for the safety of all.

Visitor Restrictions

Priority Scheduling of Medically-Necessary Appointments and Procedures – Effective March 16, 2020

In an effort to protect our patients and staff, and to prioritize the needs of those who may require immediate care, we will be rescheduling some patient appointments and procedures over the next two weeks. We will contact you directly if your outpatient visit, procedure, or surgery is postponed until a later date. During this time, all MetroWest Medical Center facilities will remain open in order to care for patients who require in-person visits and time sensitive care.

Closures

Milford & Franklin laboratory locations are temporally closed.

New Visitor Restrictions

At MetroWest Medical Center, we have taken significant steps to ensure we are protecting our patients, staff, and community from infection as we continue to closely monitor the outbreak of the novel (new) coronavirus (COVID-19). We have been adjusting our actions as the situation evolves. We continue to work with the State Department of Health, the Centers for Disease Control and Prevention (CDC), and our local Infection Control & Prevention Team to respond to any potential COVID-19 cases that may present at our hospital.

As individuals enter MetroWest Medical Center in areas such as emergency department or registration, hospital staff are asking screening questions including their recent travel and symptoms, including fever or respiratory symptoms (shortness of breath or cough).

Out of an abundance of caution, effective immediately, we are changing our visitation policy until further notice.

No visitors will be permitted in Inpatient Units or the Emergency Department except under special circumstances, which include:

  • Visitation of a patient near the end of life
  • One coach or partner for each mother in our Center for Women and Infants
  • One parent at a time for each baby in our Special Care Nursery
  • Children under the age of 18 are not permitted to visit inpatient units

Outpatient Units are also allowing no visitors, however one caregiver will be permitted to accompany a patient ONLY if required to support that patient’s mental & physical needs, which will be determined by staff on site.

Other updates include:

  • All outside groups and other events occurring at MetroWest Medical Center are canceled until further notice.
  • Everyone must wash their hands or use hand sanitizer when entering or exiting the hospital.
  • Valet services are currently closed.
  • Other special circumstances may apply requiring further restrictions.

Alternate patient visitation such as phone, Skype, Facebook, What’s App, etc. are encouraged.

These measures will be in effect until we are advised by the CDC or the State Department of Health that it is safe to return to normal visiting practices. We appreciate your support and understanding during this time.



Restrictions for Hospital Entry/Exit

Entry and exit is now limited to the Main Hospital Lobby Entrances at both our Framingham Union Hospital Campus and our Leonard Morse Hospital Campus.