metrowest-450x79

File of Life

In an emergency, it is helpful to have important medical and contact information close at hand. Download our File of Life, fill it out and keep it handy so that your medical team can offer safe care fast.

Request your File of Life

MetroWest Medical Center has earned top designation for Coronary Intervention!

MetroWest Medical Center is proud to be named One of America’s Best Coronary Intervention Hospitals for 2023 by Healthgrades! This distinction places us in the top 5% of hospitals nationwide for coronary intervention. We are also a 5 star recipient for our treatment of respiratory failure and a 5 star recipient for treatment of sepsis for 11 years in a row.

 America's 100 Best 

About MetroWest Medical Center

Welcome to MetroWest Medical Center.  Our two hospitals in Natick and Framingham offer advanced diagnostic and treatment options for a wide range of healthcare needs. We have been serving our community for over 125 years, and we are committed to providing high quality, compassionate care, at a location close to home.

Whether you come to our hospitals for emergency care, to receive cancer treatment, for surgery, to share the birth of your baby with us, or for any other medical need, you can expect to receive excellent, comprehensive care from our highly skilled, award winning, physicians and staff. We are committed to earning the trust of every patient, family, and community member that walks through our doors by ensuring that our care meets the highest possible standards of care, every time.

Learn what makes us a Community Built on Care

News & Announcements

MWMC's Online ER Check-In: Patients Wait in Comfort of Homes Instead of ER Waiting Room

Feb 18, 2015

Many times, a medical emergency can be a non-life-threatening situation but one that requires immediate attention. When faced with these types of medical emergencies, waiting in the emergency room (ER) can sometimes be long and frustrating. To help make waiting a little less stressful, MetroWest Medical Center now offers an online self-scheduling service, InQuicker, which takes the wait out of our ER waiting rooms and allows patients to wait in the comfort of their own homes.

Patients can use InQuicker to check-in for estimated ER treatment times at either hospital campus or book appointments for health care services. Checking-in is simple, secure and only takes a few online steps to choose an arrival time. 

When a patient arrives at the ER, our goal is to see them within 15 minutes of their check-in time. However, if patients with more developing medical needs are present in the ER, those patients may be seen first. 

Emergency room online check-in should only be used if you have a non-life-threatening medical emergency. In the event of a life-threatening emergency, call 911 or go to the nearest ER if you or a loved one are experiencing symptoms of a heart attack or stroke, or feel that your "life or limb" is in danger. Also, go directly to the ER if a child has a severe injury, animal bite, burn, or feel that their “life or limb” is in danger.

When Should You Visit the ER?

Knowing how to distinguish emergency, urgent and routine health concerns is important. It can help you make emergency care as efficient and effective as possible because the initial minutes after an injury or medical crisis are often the most critical. Rely your instincts when deciding if you or a loved one needs immediate medical attention.

Symptoms that generally indicate an emergency include:

* Head injury or broken bones
* Seizure or loss of consciousness
* Persistent chest or abdominal pain or pressure
* Numbness or paralysis of an arm or leg
* Sudden slurred speech, visual changes or weakness
* Uncontrollable bleeding
* Poisoning or suspected overdose
* Inability to breathe or shortness of breath
* Major burns
* Intense pain
* Severe reaction to an insect bite, medication or food

 

At MetroWest Medical Center, our emergency department teams are here 24 hours a day, seven days a week, to provide you and your loved ones with the emergency care you may need.

Along with providing modern, state-of-the-art settings, MetroWest Medical Center’s emergency rooms are staffed with physicians who are board certified in emergency medicine, and nurses certified in advanced cardiac care, advanced pediatric life support, and trauma nursing.

Learn more about the emergency services and online self-scheduling service offered at MetroWest Medical Center’s Framingham or Natick locations.